Account
Yes you do. So we can ensure bookings are made by known individuals and to take payment (in the future) you must register and have an account with Wiltshire Tennis.
During the trial period!
– Click on the link provided in the email received from us.
When the system is live!
– Click on Login menu item in the top blue heading.
– The Login screen will appear.
– Click Register.
– Please complete your details.
– Click Register
– The system is protected by Google reCAPTCHA. If it believes you may be a robot, then please click in the screen white space a few times and click Register again.
– Once completed you will receive an email from the system stating an administrator will need to approve your account.  This is a security measure to ensure we don’t get unwanted users joining.
– Once your account has been processed you’ll receive an email informing you that your account has either been approved or rejected
– Once you are logged in you can access your account by clicking on the Account menu in the top blue header and then My Account.
– On the resulting screen you can update your account, contact details, and change your password.
– You can also delete you account, but please don’t do this unless you are sure you will not be booking events again at Wiltshire Tennis.
Booking
Only some events are bookable. In most cases you will receive an email from one of our Administrators inviting you to attend.
– Go to the Events menu option and once logged in you will notice that bookable events show a cost.
– If you are logged out the cost is not shown.
– Click on the event you would like to book.
– The Event will be displayed showing the details.
– Under Bookings, click on ‘Book Now’ or scroll down to the bottom of the screen to the bookings section.
– The first section of the Bookings section is Tickets.
– Depending in the event there may be one or more tickets available for the event. Â If there are more than one, then click on the relevant ticket and the number of attendees for each ticket.
– Complete the information requested.
– Mandatory fields are highlighted with an asterisk.
– Once you have completed your ticket information, at the foot of the screen a cost summary is displayed.
– If the tickets are free then please click on ‘Send your booking’.
– If the tickets are not free then you can agree to Pay Offline or Online as displayed.
– Your booking will be submitted as pending awaiting approval by one of our administrators.
– You will receive an email detailing your booking.
– Once the booking is approved you will receive an email detailing the Tickets and invoice.
– For some Events confirmations may only be processed after the booking deadline date. Please be patient we will process the bookings.
– Please bring your tickets to the event so we can check you in on our register.
– You can cancel your booking by clicking on the Account Menu on the top right off the screen and then selecting ‘My Bookings’.
– The screen will show all your events bookings.
– On the right hand side there’s an action button that will allow you to cancel your booking.
[in future we are hopefully implementing a feature that will allow you to resend your booking email, ticket and invoice.
– Some events are private and are targeted to a select audience. If you haven’t received the event invitation and you believe you should have please contact us at [email protected].
As with other event management systems you will need to bring your ticket(s) to the event so we can check you in on our register.
If you forget your ticket we can still check you in, but this will slow down the process for us and will delay your entry.
Do you still need help?
If you still need help with booking events then please contact us here.